Privacy Policy

Last Updated: March 2026

At Hair By Cat Scally (“we”, “us”, or “our”), we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our salon in Melbourne, use our website www.hairbycatscally.com, or book an appointment with us.

We are guided by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Contact Details: Your name, email address, phone number, and physical address.
Booking and Transaction Details: Appointment history, services requested, and payment history (we do not store full credit card numbers; these are processed securely via our third-party payment gateway).
Hair & Health Information (Sensitive Data): To provide safe services, we may collect details about your hair history, allergies, scalp conditions, or skin sensitivities (e.g., for colour patch tests).

How We Collect Your Personal Information

We collect personal information directly from you when you:

Book an appointment online, via phone, or in person.
Fill out a client consultation or skin-patch test form.
Sign up for our newsletter or marketing promotions.
Contact us via email, social media, or our website contact form.

We may also collect data automatically via cookies when you browse our website (such as your IP address and browsing behaviour to help improve our site).

How We Use Your Personal Information

We use your information to run our salon and provide a great experience. Specifically, we use it to:

Manage your bookings and send appointment reminders (via SMS/email).
Provide tailored hair services and maintain accurate client history.
Process payments and issue receipts.
Send you marketing updates, promotions, or salon news (you can opt-out at any time).
Respond to your inquiries or feedback.

When We Disclose Your Personal Information

We do not sell or rent your personal information. We only share your data with trusted third parties who help us run our business, such as:

Salon Booking Software: (Fresha)to manage appointments.
Payment Processors: (e.g., Square, Stripe, EFTPOS providers).
Marketing Platforms: (e.g., Mailchimp) if you have opted-in to receive newsletters.

Where third-party providers are based overseas, we take reasonable steps to ensure they handle your data securely and in line with privacy standards.

Security and Storage

We take the security of your data seriously.

Digital Data: Protected by passwords, encryption, and secure cloud servers.
Physical Data: (e.g., paper consultation forms) are stored securely in-salon and are only accessible by authorized staff.

We will only hold your personal information for as long as it is required to provide our services to you, or as required by Australian law.

Your Rights (Access and Correction)

You have the right to request a copy of the personal information we hold about you, or to ask us to correct or delete it. To make a request, please contact us using the details below.

If you have any questions about this Privacy Policy, or if you wish to make a complaint regarding how we handled your data, please contact us:

Hair By Cat Scally

Catherine Scally

778 Nicholson Street, Fitzroy North, Vic 3068

+61 424 376 586

hairbycatscally@gmail.com